Complaints Policy

We are committed to providing safe, respectful, and high-quality services. We welcome feedback and take all complaints seriously.

Youth Complaint Form
Youth Complaint Form

How to Make a Complaint

Your can submit a complaint by email, phone, or through our online form located above. Please include as much detail as possible so we can review your concern.

What Happens Next

  • We will acknowledge your complaint within 3-5 business days.

  • We will review the concern and respond as quickly as possible.

  • If needed, we may follow up for more information.

Confidentiality and Safety

All complaints are handled confidentially. If a concern involves safety, especially for youth, we will follow appropriate safeguarding and reporting procedures.

Escalation

Complaints about the Executive Director are reviewed by the Board Chair or designate.

Contact

Email: info@affinitymentorship.com

Phone: 403.200.9766